The Ministry of Science and ICT in South Korea has announced an extension of its pilot program utilizing facial recognition technology for verifying identities during mobile phone activation. The policy was initially implemented to address the rising issue of fraudulent phone registrations, which are often exploited in voice phishing crimes. Since December 23, 2023, the procedure has been trialed across major telecom operators—SKT, KT, LG U+—and both in-person and remote channels of budget phone providers. The extension reflects the government’s commitment to enhancing security and minimizing user inconvenience.
The pilot program affects new mobile phone subscribers, telecom operators, and vulnerable groups such as the elderly, disabled, and those uncomfortable with facial recognition. Industry stakeholders, including the Korea Mobile Virtual Network Operator Association and the Korea Mobile Distribution Association, have provided input to ensure clear operational processes and adequate support for affected users. Measures include refining response manuals for various scenarios like lighting and connectivity issues, and confirming alternative verification methods for those unable or unwilling to use facial recognition. Comprehensive guidance is being provided at retail locations to facilitate smooth adoption.
The pilot period, originally set to conclude earlier, has now been extended to June 30, 2024, following industry requests for at least three more months. This extension considers peak periods such as new device launches and the May family month, which are critical for mobile retail sectors. The Ministry is actively reviewing alternative verification options, including PIN authentication via mobile ID apps, video calls, biometric methods like fingerprints and iris scans, and account verification. Final decisions on these alternatives will be announced after further consultation with industry stakeholders during the pilot.
Frequently asked questions include whether facial recognition is mandatory and what alternatives are available. The Ministry confirms that alternative methods are being considered for those unable or unwilling to use facial recognition. Another common question is how the policy affects vulnerable groups; the government is ensuring sufficient guidance and choice for the elderly, disabled, and digitally challenged users. For further information, the Ministry of Science and ICT’s Telecommunications Usage Policy Division can be contacted at 044-202-6651.
The Ministry of Science and ICT’s decision to extend the facial recognition pilot reflects responsiveness to industry and user concerns. By considering alternative verification methods and providing clear guidance for vulnerable groups, the policy aims to balance security with accessibility. The focus on preventing fraudulent phone activations addresses a significant public safety issue. Ongoing consultation and transparent updates will be essential for ensuring the policy’s effectiveness and public acceptance.